I had an overwhelming amount of supplies donated by my church and hospital, all of which were important and could not be left behind. I called Southwest ahead of time to see if they would make a special allowance for the 4 pieces (3 suitcases of supplies, and a pack of 4 crutches) I needed to check in. The representative I spoke with said there was no way she could help, that I should have requested the waiver a month in advance... I sheepishly approached a serious-looking woman at the ticket counter on Friday 3/13, asking for a "break" on at least one of the extra pieces I was bringing to Haiti. As I waited for her to return from speaking with her manager, I prayed, and prayed. To my utter astonishment, the woman returned with a huge smile on her face and said, "On behalf of Southwest Airlines, we want to thank you for your service to the people of Haiti! We're happy to take care of your luggage today!"
"Thank you," I said. "So how much will it be?"
"Oh! There's no charge! We're checking it all for free!"
Wow! I was amazed! 4 checked pieces, with two overweight at no charge! What a miracle! Thank you Lord! I stayed overnight at Garry's friend's house before traveling to Miami the next morning.
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